CAFM system and CAFM Helpdesk

OCS is highly experienced in the implementation of FM IT solutions for both hard and soft services, through the use of Computer Aided Facilities Management (CAFM).

Our CAFM tool provides a secure, seamless flow of operational data available on demand to users across any location or project. It offers a single view of all facilities and maintenance activities and can easily track every location, asset and person. Concept Evolution also offers complete flexibility for task assignment, management and completion through FSI Go which is compatible with all mobile devices.

Concept Evolution is designed to streamline planned preventative maintenance (PPM) tasks as well as reactive tasks. The PPM module in Concept Evolution gives you command of your day to day FM requirements and also delivers KPI performance monitoring along with a full audit trail across the lifecycle of any task.

Our CAFM system also includes a comprehensive 24/7 Helpdesk service which integrates with existing procedures. The CAFM Helpdesk log requests and initiates actions, serve as a source of information and a communications hub between the client, OCS and any third party contractors.

The facilities booking module is fully customisable by user, provides a flexible set of tools and options to simplify the booking of meeting rooms and equipment, catering, hot desks, training facilities, parking spaces and pool cars as well as internal or external charging for bookings.

Concept Evolution is hosted by OCS and is web-enabled and compatible with mobile devices so there is no need for clients to be on the OCS network. Our dedicated team of implementation managers and a CAFM training and support team ensure OCS can self-deliver stand-alone CAFM solutions.

OCS clients in a wide variety of sectors are successfully using this tool to manage their facilities management work.