National Support Centre
Alarm Receiving Centre (ARC) and security monitoring services
The OCS National Support Centre is a NSI ARC Gold Alarm Receiving Centre. Our dedicated Centre provides 24-hour, 365 days a year, security, fire, environment and lone worker monitoring services as well as a 24 hour health and safety monitoring hepline. We offer you complete peace of mind when it comes to your employees, visitors, assets and property.
The Centre specialises in all aspects of security provision, ensuring you do not have to expose your own staff to the risk of overseeing premises in closed hours on their own and we can remotely monitor CCTV, lock and unlock doors and barriers.
Our fully integrated security services include:
- Manned guarding control room functions
- Coordinating key holding and engineer response using our network of mobile response units
- Monitoring of intruder and fire alarms and emergency services despatch, or our own licensed 24-hour patrol teams to investigate call outs
- Remote monitoring of CCTV systems
- Access Control
- Lone worker welfare monitoring
The provision of a range of security services underpinned by the National Support Centre allows us to deliver bespoke, integrated security solutions and full protection for your premises, customers and staff around the clock.
We invest in the very latest software platforms, technology and building infrastructure to ensure you are protected with the most up to date and comprehensive range of monitoring systems, offering you best in class security solutions. Through our CCTV monitoring we support over 30 video products on a single integrated state of the art alarm management system which is fully compliant with UK, Ireland, European and US standards. This ensures you are fully supported, with all assets monitored effectively no matter what your systems requirements.
As well as security provision the National Support Centre also offers a helpdesk for accident reporting, crisis management, and service issues providing you with the convenience of one point of contact for all your security needs. We cater for a diverse range of customer requirements and constantly refine existing services and add new ones to meet changing client demand.