Customer Service and Concierge
Customer service and concierge services
We offer a range of front and back of house services to improve and add additional value to your working environment and experience for both your internal and external customers.
We understand how important your customers, staff and visitors are and realise that first impressions and excellent user experience are vital to enhance customer perception and reflect the calibre of your business and brand.
Our staff are provided with bespoke training to uphold your company values and ethos. Our customer care development programme provides every member of our team with the service excellence skills and techniques they need to deliver support services as a seamless extension of your organisation.
We can provide reception teams and concierge services across a wide range of sectors from retail to professional services. From porterage and reception services in hospitals to reception desk and mailroom management in business environments, a whole range of customer service and concierge duties can be delivered by OCS to fit the exact needs of your organisation.
Alternatively our security personnel can manage your front of house reception, providing a professional and safe environment, welcoming your staff and visitors and enhancing their overall experience.
Whatever your requirement, whether it’s a front or back of house support you need, our staff will ensure your visitors and staff receive exceptional customer service.